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Onboarding That's as Easy as It Is Valuable

Like the way many of our clients conduct their own businesses, we don’t blindly jump into potential partnerships. Rather, we take the time to get to know new families and dogs so that we can personalize our service for their needs.

Large dog being carried

Simple Setup and Productive Sessions

Our process follows a natural progression from initial discovery to in-person onboarding. We make it simple to schedule a virtual consultation and provide the information we need for an efficient and productive in-person meet and greet. Making your life easier is why we’re here in the first place, so the last thing we want is to give you even more emails or busy work to dig through.

At the end of the day, a thorough onboarding process saves time and money by leaving you confident that you’ve found the right long-term partner for your pet. 

Dog being walked

3 Simple Stages to Start Your Dog-Walking Service

We use the same reliable process for all types of dogs. Our clients appreciate not only our straightforward-yet-thoughtful approach, but also how quickly they become comfortable with our team as a result.

Onboarding at Fido Group is organized into three main stages:

1. Discovery

2. Onboarding

3. Service Setup

Each contains various steps designed to keep things moving safely and efficiently.

Dog getting praise icon

1. Discovery

Book a Consult

You can schedule an initial consultation on our website in seconds. All we need is some basic contact information and you’ll be able to reserve a 15- or 30-minute virtual session.

Meeting Confirmation

You’ll receive a calendar invitation for your virtual consultation booking with a meeting link.

Virtual Meeting

During our first session, we’ll talk about the type of support you’re looking for and how we can meet your needs based on our specialty and availability. Furthermore, we will create an account for you in our client portal and precisely document your needs. Every family and dog is different, so the details we collect here — breed, size, medications, dietary restrictions, etc. –– will help us make the most of our call. 

Illustration of happy dog being petted
Dog getting treat icon

2. Onboarding

Booking a Meet-and-Greet

If both parties believe Fido Group is a fit during the virtual consultation, we’ll then provide login credentials to our client portal. Once you log in to your new account, you'll find instructions about uploading your dog's vaccination records and a booking link to schedule an in-home meet and greet. 

In-Home Meet-and-Greet

We’ll arrive at your home on your preferred day and time to meet with you and your dog(s). This includes a brief equipment inspection before our initial walks as part of our safety-first protocol.

Individual Walk

The first walk will be with your dog only. A quick circuit without family members or other dogs is important for gauging behavior in a one-on-one setting.

Moon's Exam

Moon, our company dog, socializes well with temperaments of all kinds. We like to pair prospective clients with Moon first to see how they do with a new dog.

Group Walk

If all goes well with Moon, we do a test run with a group we’ve identified as ideal for your pet’s personality. We go slowly, introducing your dog to one dog at a time in a neutral outdoor space, then integrate them into a full-sized group.

Multiple dogs on leashes
Dogs on a walk icon

3. Service Setup

Group Walk Debrief

We return to your home after the group dog walk and share our observations. As long as we don’t see any potential safety issues for your dog, others in our group, or the community, they’re in!

Home Access

If you decide to move forward, we’ll request a quick walk-through of only those places in your home that we may need to access for treats, towels, etc. We’ll also ask about entry, including a key or code to the door you’d prefer we use, and any other information pertinent to your dog.

Arrival Time Window

We’ll assign a three-hour arrival time window to accommodate your schedule, create consistency in your dog’s routine, and safely match the temperaments of our various groups. You’ll see a convenient reminder for this in Time To Pet each time you log in.

Selecting Scheduling Type

We schedule services in three ways: recurring, ad hoc, and hybrid. Pricing remains the same regardless of service type or booking frequency. Once we have everything we need to care for your dog, all that’s left is choosing a recurring, ad hoc, or hybrid service type, and you'll be ready to pick a service start date. 

Scheduling Services

Below are common questions we receive from prospective clients about scheduling types, creating new service orders, modifying pre-existing service orders, and more.


Schedule Virtual Estimate

Please note that all ambassadorial and professionally secured residences require an in-person pricing estimate.