Building a bond with you and your pet begins right away.
We use the same reliable process for all types of dogs. Our clients appreciate not only our straightforward-yet-thoughtful approach, but also how quickly they become comfortable with our team as a result.
Onboarding at Fido Group is organized into three main stages:
1. Discovery
2. Onboarding
3. Service Setup
Each contains various steps designed to keep things moving safely and efficiently.
You can schedule an initial consultation on our website in seconds. All we need is some basic contact information and you’ll be able to reserve a 15- or 30-minute virtual session.
You’ll receive a calendar invitation for your virtual consultation booking with a meeting link.
During our first session, we’ll talk about the type of support you’re looking for and how we can meet your needs based on our specialty and availability. Furthermore, we will create an account for you in our client portal and precisely document your needs. Every family and dog is different, so the details we collect here — breed, size, medications, dietary restrictions, etc. –– will help us make the most of our call.
If both parties believe Fido Group is a fit during the virtual consultation, we’ll then provide login credentials to our client portal. Once you log in to your new account, you'll find instructions about uploading your dog's vaccination records and a booking link to schedule an in-home meet and greet.
We’ll arrive at your home on your preferred day and time to meet with you and your dog(s). This includes a brief equipment inspection before our initial walks as part of our safety-first protocol.
The first walk will be with your dog only. A quick circuit without family members or other dogs is important for gauging behavior in a one-on-one setting.
Moon, our company dog, socializes well with temperaments of all kinds. We like to pair prospective clients with Moon first to see how they do with a new dog.
If all goes well with Moon, we do a test run with a group we’ve identified as ideal for your pet’s personality. We go slowly, introducing your dog to one dog at a time in a neutral outdoor space, then integrate them into a full-sized group.
We return to your home after the group dog walk and share our observations. As long as we don’t see any potential safety issues for your dog, others in our group, or the community, they’re in!
If you decide to move forward, we’ll request a quick walk-through of only those places in your home that we may need to access for treats, towels, etc. We’ll also ask about entry, including a key or code to the door you’d prefer we use, and any other information pertinent to your dog.
We’ll assign a three-hour arrival time window to accommodate your schedule, create consistency in your dog’s routine, and safely match the temperaments of our various groups. You’ll see a convenient reminder for this in Time To Pet each time you log in.
We schedule services in three ways: recurring, ad hoc, and hybrid. Pricing remains the same regardless of service type or booking frequency. Once we have everything we need to care for your dog, all that’s left is choosing a recurring, ad hoc, or hybrid service type, and you'll be ready to pick a service start date.
We value the safety and well-being of our dogs above all else. Occasionally, that means we need to decline service requests in the best interest of the group. If at any point we see something that we believe could present a danger to your dog or others on our walks, we’ll conclude the onboarding process and explain why we cannot safely move forward.
However, we still want to serve your needs in whatever way we can. We’re happy to refer you to other pet care businesses that may be a better fit for your situation. Every dog deserves quality care, and we want you to rest assured knowing that your family member will be in good hands one way or the other.
Contact Us
Book service orders, make service change requests, cancel services, pay invoices, add new credit card information, update pet and home details, upload vaccination records, or send us a message in our fully modern client portal.